Refund Policy

At Diamonds Plates, all number plates are made to order and personalised specifically for the registration details provided by the customer.

Because personalised number plates are custom-made products, we are unable to accept returns or offer refunds where the plates have been correctly manufactured to the details supplied by the customer.

Please check all registration details carefully before placing your order. Diamonds Plates cannot be held responsible for incorrect information entered by the customer during the ordering process.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or has been made incorrectly due to an error on our part, please contact us within 7 days of receiving your order.

Please include:

• Your order number

• A description of the issue

• Clear photographs showing the problem

We will review the issue and, where appropriate, arrange a replacement or another suitable resolution.

Before Ordering

Please ensure:

• Your registration details are entered correctly

• Your chosen plate style and options are correct

• Your vehicle details and legal requirements are checked before purchase

Once production has started, changes or cancellations may not be possible.

If you have any questions about your order, please contact us before purchasing and we will be happy to help.